Cancellation & Refund

Understand our policies for cancellations, replacements, and refunds. We want every order to reach you in perfect condition.

Order Cancellation

Orders can be canceled only before they are shipped
No cancellations once the order has been shipped
If a COD order is refused or not accepted at delivery, all future orders from that account will be prepaid only

Replacement & Returns

Replacement or return is applicable only for defective or wrong items received
Request must be made within 2–3 days of delivery

How to Report a Defective Item

Record a clear, unedited unboxing video showing the issue
Send the video to our Whatsapp along with your Order ID
The full product, packaging, and label must be clearly visible in the video

Non-Eligible Cases

Color variation due to lighting or screen differences
Items that have been used or worn

Refund Process

Refunds are initiated only after the product is received back and inspected
Once verified, the refund will be processed within 2–3 business days
If eligible, share your payment QR code through our website — we will transfer the amount directly to you
If the issue is from our side, then you will get full refund.
For returns due to personal preferences(design, color, etc.), applicable charges will be deducted from your total amount, and the remaining amount will be refunded to your bank account.

Important Reminder

Video evidence is mandatory for all defective/wrong item claims. Claims without an unedited unboxing video cannot be processed. Please record your unboxing before opening the product fully.

Need Help?

If you have any questions or need assistance with a cancellation, return, or refund, feel free to reach out to our support team — we're here to help.